In light of recent events regarding the COVID-19 outbreak, we understand that many schools need to close or extend breaks and we are here to help.
If you need any assistance with disabling payments or updating your banner notifications, please contact us at 800.803.6755 or adminsupport@myschoolbucks.com. Here are some additional MySchoolBucks resources to help you during this time:
- Disable Meal Payments - Automatically turn off meal payments for a set period of time using the special dates feature, preventing parents from adding funds through the MySchoolBucks website or mobile app. This feature also allows you to include a banner notification that users will see when they log in. Watch Video >
- Disable School Stores (if applicable) - Manually turn off school store payments, preventing parents from adding funds through the MySchoolBucks website or mobile app. Watch Video >
- Add banner notification - Add a banner notification to appear when parents login to let them know about important COVID updates, school closures, or community alerts. Watch Video (Starting at 1:24) >
Parent Email and Support
On March 20th, we sent an email to MySchoolBucks parent users letting them know how we are here to support them and share a resource page to answer some commonly asked questions for those impacted by school closures. Please encourage parents to contact us directly should they have any questions. Our parent support teams will continue to be available via chat and phone from Monday - Friday, 7am - 7pm ET.
We have started to receive some requests to issue refunds. However, since those payments are deposited directly into your school or district’s bank account, we are unable to do so. Please be aware that these requests will need to be handled by your school. View refund instructions >
We recently announced the cancellation of our in-person training conference, Connect 2020. In light of these circumstances, we are working to provide this training online to all of our customers at no cost to you. Please keep an eye on your inbox for more information.
We are proud to partner with the leaders who support child education and by working together we'll get through this difficult time. In the coming days and weeks ahead, please don’t hesitate to reach out to us for assistance.
